Rule 1-707 Grievance procedures.

If you have a complaint about a mediation center or the dispute resolution process, you have two options for where to file it. You can bring your complaint straight to the center you worked with, or you can send it to the Office of Dispute Resolution.

Once a complaint is filed, it gets handled according to the specific steps laid out in the Office of Dispute Resolution's policy manual. That manual spells out exactly how complaints get reviewed and resolved, so the process follows a set path rather than being handled case by case.