Rule 20-106 Client communications.

This rule says that even if a paralegal is helping with a case, the lawyer still has to stay personally involved in talking with the client. The lawyer can't just hand off all communication to the paralegal and step back from the relationship.

This matters because clients hire a lawyer, not a paralegal, to handle their legal matter. The lawyer is the one responsible for the case and needs to check in with the client directly, answer important questions, and make sure the client understands what's happening. Paralegals can help with communication too, but they can't replace the lawyer's role in keeping the client informed and involved.

For clients, this means you have the right to expect real contact with your actual lawyer, not just a paralegal, throughout your case.