Rule 1-705 Procedures for approved centers.

Every approved mediation center has to have clear, written procedures for how it runs its business. This includes how they keep permanent files, how they number and organize case files, what forms and records they use, and how they train mediators. It also covers how mediators get paid, what fees the center charges, and how the center keeps track of its money through an accounting system.

Centers also need a clear process for handling complaints, so people know what to do if something goes wrong. If the center handles divorce cases, it needs specific policies for those cases too.

The exact details of what each procedure must include are spelled out in the policy manual from the Office of Dispute Resolution. So while this rule tells centers what areas they need procedures for, the fine print on each one comes from that separate manual.